Delayed delivery of accounting files for some customers

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Alexandra Rusu
Updated

We have completed our checks and can confirm the last PDF files were delivered yesterday evening.

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Alexandra Rusu
Updated

The accounting files have been created and we will start the process for delivering the PDF files.

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Alexandra Rusu
Updated

We have assessed the impact and started to generate the accounting files. The files should be generated within the next hours.

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Alexandra Rusu
Investigating

We have been notified that some accounting files have not yet been delivered for settlement of February 13th and we are investigating the issue now.

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Alexandra Rusu
Began at:

Affected components
  • Accounting settlements