Partial web application outage

Resolved
Resolved

We have concluded the monitoring of our servers and are confident to confirm now that there has not been any outage outside the original one and no loss of data has occurred. We apologize for any inconvenience caused and have plans in place to minimize the impact should a similar situation occur.

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Recovering

We detected a datacenter incident that impacted some MXP services in the last hour. Some users may have experienced difficulties to use the app, and some data exports may have been delayed. The technical issue was promptly resolved by datacenter engineers, and the MXP services recovered automatically with no data loss. Our team will keep a close eye on everything in the next few hours, and perform a full investigation to make sure that all data integrations are also recovering 100%.

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Began at:

Affected components
  • Web application
    • End-user
    • Controller
    • Other features
  • Accounting settlements