We are experiencing performance issues

Resolved
Resolved

Overall intermittent performance degradations have decreased significantly. While monitoring continues, the trend is moving in the right direction. Our product team has further performance and user experience improvements planned throughout the year, across both the web application and SpendCatcher.

Experiencing a reproducible issue lasting longer than one hour? Please contact Support for prompt investigation.

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Recovering

Our team has identified and resolved the core issue, which was caused by unexpected behavior in automated maintenance jobs. The application remains globally available, and most systems are operating normally.

Some customers may still experience temporary slowness as certain systems continue to recover. We expect this to improve shortly and are actively monitoring the situation to ensure full stability.

Thank you for your patience and understanding.

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Investigating

We see that users are unable to connect and use the application which seems to have begun during the weekend. We will provide updates as soon as possible.

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Began at:

Affected components
  • Web application
    • End-user
    • Controller
    • Other features
  • Mobile apps
  • Authentication
  • Reporting
    • Insights