PDF files for customer archives delivered via sftp predominantly zipped
We are setting this general issue to resolved as monitoring has confirmed that actions taken will prevent a recurrence. Should you require your files not zipped, please reach out to us through the support channels.
We identified that a fix deployed yesterday might have caused PDF files with receipts that are delivered via sftp will have resulted in those files being provided in zipped format. As not all customers handle zipped files, please raise a ticket with our support in case you need the same files as un-zipped PDF files. We apologise for the inconvenience.
- File transfer services
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