Some customers are experiencing a degradation of performance

Resolved
Resolved

We've monitored the situation and everything has been running smoothly so far. We apologise for any inconvenience in the morning. Root cause was manual step after a routine maintenance performed by our data centre provider.

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Recovering

We've fixed the core issue, and are waiting for things to recover in the coming minutes. We will continue to monitor this situation closely.

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Identified

We have identified the cause of the issue and are looking for a way to remediate it now.

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Investigating

We are aware that some customers are experiencing the system to behave slower than usual and are investigating this.

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Began at:

Affected components
  • Web application
    • End-user
    • Controller
    • Other features