Delays with delivery of accounting files for settlement 9th of August 2023

Resolved
Resolved

All files have now been created and should be delivered to you in the coming minutes. If you are still missing anything, please create a ticket via ZenDesk. Wishing you a great rest of the day.

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Recovering

around 70% of missing files have been delivered and we expect the delivery of the remaining files to complete in the next two hours.

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Identified

We have identified an infrastructure issue last night which has led to a delay in creating settlement related files(accounting files/PDF files) for a part of our customers. We are currently planning the delivery of all missing files and will shortly start sending your data.

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Began at:

Affected components
  • Accounting settlements