Accounting files missing for some customers for settlement 15/09/2022

Resolved
Resolved

We've now resolved the incident. Thanks for your patience. The root cause for this issue was a background process that timed out.

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Alexandra Rusu
Investigating

We are currently investigating an issue which caused the creation of accounting files for a part of our customers to fail. As soon as the full impact has been verified we will create the outstanding files.

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Alexandra Rusu
Began at:

Affected components
  • Accounting settlements