Not possible to access the application for many users

Resolved
Resolved

An infrastructure issue at our data centre provider caused access to one of our databases to be interrupted. This has been resolved and we will follow up with our infrastructure provider. Apologies for any inconvenience and wishing you a great weekend.

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Recovering

Remediation actions have been taken and logging in to the system should work as usual. We keep monitoring and analysing the cause.

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Identified

We have confirmed that on 11:28 CET a part of our databases has become unreachable and are actively trying to restore services

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Investigating

We are aware of an issue with access to the application for many users and are investigating

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Began at:

Affected components
  • Web application
    • End-user
    • Controller
    • Other features