Performance issues
We've been monitoring the server and all processes closely through the night and through the business hours today and we conclude that all issues have been resolved. We will continue to monitor the situation
All systems are now back to normal. We'll keep a close eye on things for the next 12h at least before confirming the incident as fully resolved.
The maintenance performed by our supplier was successful and did not require any downtime of MXP. Systems are now back to full capacity, and we are re-optimizing step by step while monitoring (standard precaution).
Our supplier is running an exceptional maintenance to restore the full capacity of services. The app might be unavailable for a few minutes for some customer pools. We are closely monitoring the operations step by step.
We have optimized and re-balanced the services, so that the MXP application is now available. Root cause resolution by our supplier is underway, meanwhile our teams are monitoring the situation closely.
We related our issues to a datacenter problem that is being investigated and addressed by the supplier. It is expected to be resolved today itself.
We have detected issues with application performance and started investigating.
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Web application
- End-user
- Controller
- Other features
- Mobile apps
- Authentication
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