Resolved

All services are now back to normal.

The outage was caused by an error in one of our datacenters. It started at 7:41 AM CET and was quickly detected by our teams. The system started recovering at 8:29 AM CET, with no data loss detected. You may now use the application normally, we'll follow-up our supplier in the coming hours.

Do not hesitate to contact us if you encounter any remaining issue.

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Recovering

Our servers can currently be reached again and are recovering

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Investigating

We are looking into an issue which is causing major connectivity problems to our databases - we will provide updates as soon as possible

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Began at:

Affected components
  • Web application
    • End-user
    • Controller
    • Other features
  • Mobile apps
  • Authentication
  • File transfer services
  • Master data synchro services
  • Accounting settlements
  • Reporting