Accounting files missing for some customers for settlement 15/06/2022

Resolved
Resolved

All missing files were created by 20:35 CET on the 16th

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Recovering

We have identified the cause and are starting now to deliver files. The process should complete within the next 3-6 hours.

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Investigating

We are currently investigating an issue which caused the re-calculation of allowances and creation of accounting files for a part of our customers to fail. As soon as the full impact has been verified we will create the outstanding files

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Began at:

Affected components
  • Accounting settlements